Elevating Crisis Communication (and My Game) at CALPELRA 2024
Why we're doing the thing I swore we'd never do.
What's with the denim jacket?? From Professional Cycling to Process Improvement
Damn I love cities.
"But what if we didn't have to do it that way?"
Facilitating a Strategic Future: PPI’s Collaboration with Family Connections Centers
What We Learned from Our Largest Lean 101® Ever
Cutting facility maintenance request completion from 40 to under 12 days: how one Lean Leader transformed his work and developed as a manager
Unleashing the Voice of the Customer: A Toolkit for Success
Paralysis by a thousand emails: how harnessing CORE Communication can transform your email inbox (and your organization!)
Enhancing Transparency and Driving Improvement with a Team Huddle
The two reasons most public performance programs fail
Using Lean Leaders to Catapult SFUSD's response to Chronic Absence
What I've learned about process improvement during 4 months at PPI
Reports don't solve problems
Transforming West County Wastewater Invoicing: How Two Lean Leaders Slashed Payment Delays & Enhanced Relationships
Strategies for supporting early childhood in San Francisco
Marin Finance uses rapid Agile testing to speed journal entry approval
Employee Engagement: Low-cost Moves to Level Up the Game
You can't fix other people