The Voice of the Customer (VoC) session plays a vital role in capturing the essence of what your customers truly need, so that you can...

What do you do when your team has a lot of great ideas to improve their work? How do you organize those ideas? How do you keep team...

How the San Francisco Controller's Office made impactful change through innovation ideas that were easy to execute and implement: When...

Everyone hates their hiring process. So how did the SFPUC manage to slash over two months off time-to-hire? In 2018, the San Francisco...