Tiffany ArchuletaAug 13 min readUnleashing the Voice of the Customer: A Toolkit for SuccessThe Voice of the Customer (VoC) session plays a vital role in capturing the essence of what your customers truly need, so that you can...
Tiffany ArchuletaJul 34 min readEnhancing Transparency and Driving Improvement with a Team HuddleWhat do you do when your team has a lot of great ideas to improve their work? How do you organize those ideas? How do you keep team...
Jenessa RozierFeb 28, 20233 min readWhat a #2 pencil can teach us about improvementHow the San Francisco Controller's Office made impactful change through innovation ideas that were easy to execute and implement: When...
Justine HinderliterDec 5, 20224 min readSFPUC trims more than two months off time-to-hire, increasing staff engagement by 25% Everyone hates their hiring process. So how did the SFPUC manage to slash over two months off time-to-hire? In 2018, the San Francisco...