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Ryan Hunter
Apr 93 min read
Strategies for supporting early childhood in San Francisco
How PPI worked with the Childcare Planning and Advisory Council and the Department of Early Childhood on the City's first comprehensive...
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Jenessa Rozier
Jul 6, 20233 min read
How SFMTA provided better, faster responses to customer complaints
In 2016, when working for the City and County of San Francisco, the folks in the Controller's Office, City Performance Unit, produced a...
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Justine Hinderliter
Dec 5, 20224 min read
SFPUC trims more than two months off time-to-hire, increasing staff engagement by 25%
Everyone hates their hiring process. So how did the SFPUC manage to slash over two months off time-to-hire? In 2018, the San Francisco...
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Ryan Hunter
Oct 18, 20223 min read
How to be data-driven... when there's no data.
You don't have to have a fancy dashboard to measure your performance and do better. Every public sector agency is trying to make better...
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