Ryan HunterApr 93 min readStrategies for supporting early childhood in San FranciscoHow PPI worked with the Childcare Planning and Advisory Council and the Department of Early Childhood on the City's first comprehensive...
Jenessa RozierJul 6, 20233 min readHow SFMTA provided better, faster responses to customer complaintsIn 2016, when working for the City and County of San Francisco, the folks in the Controller's Office, City Performance Unit, produced a...
Justine HinderliterDec 5, 20224 min readSFPUC trims more than two months off time-to-hire, increasing staff engagement by 25% Everyone hates their hiring process. So how did the SFPUC manage to slash over two months off time-to-hire? In 2018, the San Francisco...
Ryan HunterOct 18, 20223 min readHow to be data-driven... when there's no data.You don't have to have a fancy dashboard to measure your performance and do better. Every public sector agency is trying to make better...