Toolbox

Aug 13 min read

Unleashing the Voice of the Customer: A Toolkit for Success

The Voice of the Customer (VoC) session plays a vital role in capturing the essence of what your customers truly need, so that you can...

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Feb 225 min read

You can't fix other people

...and 4 tips to help you move from blame to real progress. I once coached someone in Lean Leaders who wanted to improve his agency's...

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Aug 31, 20235 min read

To get your time back, invest it.

Dedicating time and energy to improvement is our clients’ biggest challenge. Here’s how to push through and get real work done… and get...

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Feb 28, 20233 min read

What a #2 pencil can teach us about improvement

How the San Francisco Controller's Office made impactful change through innovation ideas that were easy to execute and implement: When...

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Jan 31, 20233 min read

How front-line huddles elicit innovation and embed a culture of continuous improvement

It’s that time of the year – new beginnings, new resolutions, new strategic initiatives to set our teams up for what we want to...

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Dec 21, 20224 min read

4 things that public servants can learn from software developers

Getting Real with the PPI Book Club Shortly before we launched Partners in Public Innovation, the founder of a successful startup gave me...

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Oct 18, 20223 min read

How to be data-driven... when there's no data.

You don't have to have a fancy dashboard to measure your performance and do better. Every public sector agency is trying to make better...

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