Unleashing the Voice of the Customer: A Toolkit for Success
The Voice of the Customer (VoC) session plays a vital role in capturing the essence of what your customers truly need, so that you can...
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Ryan Hunter
Feb 225 min read
You can't fix other people
...and 4 tips to help you move from blame to real progress. I once coached someone in Lean Leaders who wanted to improve his agency's...
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Ryan Hunter
Aug 31, 20235 min read
To get your time back, invest it.
Dedicating time and energy to improvement is our clients’ biggest challenge. Here’s how to push through and get real work done… and get...
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Jenessa Rozier
Feb 28, 20233 min read
What a #2 pencil can teach us about improvement
How the San Francisco Controller's Office made impactful change through innovation ideas that were easy to execute and implement: When...
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Jenessa Rozier
Jan 31, 20233 min read
How front-line huddles elicit innovation and embed a culture of continuous improvement
It’s that time of the year – new beginnings, new resolutions, new strategic initiatives to set our teams up for what we want to...
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Ryan Hunter
Dec 21, 20224 min read
4 things that public servants can learn from software developers
Getting Real with the PPI Book Club Shortly before we launched Partners in Public Innovation, the founder of a successful startup gave me...
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Ryan Hunter
Oct 18, 20223 min read
How to be data-driven... when there's no data.
You don't have to have a fancy dashboard to measure your performance and do better. Every public sector agency is trying to make better...
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