The Voice of the Customer (VoC) session plays a vital role in capturing the essence of what your customers truly need, so that you can...

...and 4 tips to help you move from blame to real progress. I once coached someone in Lean Leaders who wanted to improve his agency's...

Dedicating time and energy to improvement is our clients’ biggest challenge. Here’s how to push through and get real work done… and get...

How the San Francisco Controller's Office made impactful change through innovation ideas that were easy to execute and implement: When...

It’s that time of the year – new beginnings, new resolutions, new strategic initiatives to set our teams up for what we want to...

Getting Real with the PPI Book Club Shortly before we launched Partners in Public Innovation, the founder of a successful startup gave me...

You don't have to have a fancy dashboard to measure your performance and do better. Every public sector agency is trying to make better...