Jenessa Rozier is a seasoned process improvement professional who has trained dozens of leaders from all levels of the organization to drive business performance and employee development across both the public and private sectors. Prior to joining PPI, Jenessa led large-scale improvement projects and coached, trained, and mentored teams to implement process improvement tools and techniques. As a founding member of the City Performance Lean Program, she has helped many San Francisco departments achieve vast improvement to their processes and service delivery including leading over 15 workshops with the SFMTA to improve their internal training protocols and facilitating the SFMTA’s HR hiring teams to improve their time to hire. Notably, the SFMTA’s time-to-hire project reduced time for exam administration from 22 days to 14 days, reduced candidate error during the record review process by 10%, and identified future improvement projects to implement independently. Jenessa’s work with the San Francisco Controller’s Office Human Resources Division resulted in a 50% reduction to the citywide accounting exam preparation. During a 1.5 year long partnership with the SF Rec & Parks, Jenessa coached dozens of staff to execute over 20 process improvements, including a yard-wide 5S project that resulted in the reclamation of over 10,000 square feet of storage space. Most recently, Jenessa has supported Genentech's Environment, Health, & Safety (EHS) team, where she is responsible for driving the EHS Innovation and Simplification Strategy, leading 3 cross-functional teams to improve business process. She serves as a trainer and coach in Lean-Agile, Scrum, and Green Belt training. As Scrum Master on the Site Services Continuous Improvement team, Jenessa facilitated creation of the first SS CI Skills Matrix MVP in 3 months, developing & pitching the strategic plan for implementation, and driving to execution with leadership. Jenessa holds a Bachelor of Business Administration from California State University, Fullerton. She is a Lean Green Belt, Certified Six Sigma Black Belt, Lean - Agile Sensei, and a Professional SCRUM master (PSM I). A copy of Jenessa’s resume is available here.

Jenny Rice has a proven track record in planning and executing change for workforce initiatives. She has deep expertise in behavioral science applied to the full employee life cycle, including employee engagement, recruitment & selection, process and technology transformation consulting, people analytics, DEIB strategy, and performance management. Before joining PPI, Jenny worked at the SFPUC in progressively advancing roles and was critical in building the culture and practices of human resource strategy, employee engagement, and workforce planning & analytics from the ground up. She co-authored the SFPUC's Racial Justice Resolution and Racial Equity Action Plan and directed a team of analysts to conduct and develop the agency’s first ever internal equity research, analyses, and dashboards. Jenny also focused on the agency’s performance management process and culture, where she led a team that ultimately doubled the agency’s performance appraisal participation through new technology, process improvement, and change management while also increasing employee favorability in key items related to engagement and performance over several employee survey cycles. In her most recent role at Owens Corning (a 20,000-employee global Fortune 500 company), Jenny leveraged people data to identify and solve enterprise problems at the People Analytics Center of Excellence to improve organizational maturity and capability for measurement and data-driven decision-making. She tackled frontline employee covid-era hiring challenges and DEIB-related improvement projects, providing evidence-based recommendations and analyses of the company’s survey data, and building several dashboards that became a model for the company’s growing lifecycle survey program. In addition to survey and dashboarding work, Jenny helped develop practical strategies and solutions that solved real-world issues, such as when she and her team members synthesized internal and external research and provided evidence-based recommendations which decreased new hire turnover by over 40% in a pilot plant during the height of labor market disruption by addressing plant cultural issues, equity, and misconceptions around applicant and new hire expectations. Jenny’s in-depth personal and professional knowledge of diversity and cultural differences has also led to enhanced employee experience, equity, and organizational effectiveness, such as when she introduced analyzing the agency’s DEIB survey through a research-supported organizational justice framework to improve interpretation and provide a structure to make meaningful recommendations for change. She also supported the Annual Executive Talent Review process by providing analysis and recommendations to improve the effectiveness and equity of OC’s beloved Early Career development program, a key leadership pipeline, by integrating employee sentiment data with quantitative findings. Her findings spurred the organization to address increasing turnover of Early Career participants, especially participants of color, and improve communication and transparency overall between the program, managers, and participants. Jenny holds a Master's degree in Industrial-Organizational Psychology from Xavier University, is a certified PROSCI Change Practitioner, and holds certificates in Strategic Workforce Planning and Strategic Human Resources Business Partner from the Human Capital Institute. A copy of Jenny’s resume is available here.

Nehama Rogozen is a strong believer in community engagement, effective communication, and process improvement as a way of life! She works as a Public Relations Officer at the San Francisco Municipal Transportation Agency where she has worked on process improvement projects for Muni Customer Service, and she later joined the Public Outreach and Engagement team to focus on large capital projects like the Van Ness Improvement Project and Central Subway. Prior to working at the SFMTA, Nehama worked as the Communications Manager at a California economic justice nonprofit, as an AmeriCorps VISTA at the San Francisco Office of Financial Empowerment, and as a Peace Corps Volunteer in the Philippines. She holds a Master of Science in Development Practice from UC Berkeley, where she worked on projects with small businesses, multinational corporations and government agencies throughout the world. Nehama is also a Lean Leaders alumna.

Charis Baz brings change leadership, encompassing: change management, project management, strategic planning, facilitation, and organizational development as part of high-stakes change initiatives. She is a practitioner of Human Centered Design, and teaches Health Policy and Management at Touro University's Master of Public Health program. While she has a background in Health Informatics, she is most curious about humans and the systems and organizations they create.

Liz Taing is a collaborator and problem solver who is passionate about equity, systems change and improvement, and multi-sector collaboration. She loves to work in systems to increase efficiency, capacity, and accessibility to support and elevate the communities in which we live and serve. Liz is a seasoned professional in the healthcare and public service sectors with over fifteen years of experience in strategic planning, project management, and systems change. Liz currently serves as the Deputy Director of the Integrated Planning Team at the Alameda County Health overseeing a team of planners and project managers to support cross-agency systems change initiatives. Liz is adept at operational and process improvement, as well as creating metrics to track progress and communicate impact to stakeholders. Prior to this role, Liz held the position of Planning Director at Alameda County Care Connect, where she was responsible for overall planning and project management, data collection, and reporting for a $177 million program. Liz has also served as the Administrative Director of Field Education for University of California, Berkeley’s School of Social Welfare where she created systems to streamline business processes and improve administrative infrastructure to enhance the School's efficiency. Liz's experience also includes consulting work for Creative Community Builders and the University of California, San Francisco. Liz holds Master’s degrees in Public Health and Social Welfare from UC Berkeley’s School of Public Health and School of Social Welfare, respectively.

Karissa Yee brings two decades of leadership experience across government, human capital, nonprofit, education, philanthropy and politics. In leadership roles throughout California, she has championed data-driven, human-centered policy solutions aimed at breaking barriers to success and empowering other leaders. As a PPi Lean Leader in 2023, Karissa addressed chronic absenteeism in SFUSD, drawing on the process improvement tools, her nonprofit strategic planning experience, and policy expertise. Her analysis and recommendations led to improved District practices student attendance outcomes. With a decade of management experience in LAUSD and SFUSD, Karissa has led major strategic initiatives, including the design of a new elementary school for and a $49M federal grant focused on human capital. As Special Projects Manager for Attendance Works, she launched peer learning networks and managed technical assistance to school districts. Karissa also brings deep experience in policy analysis, program evaluation and landscape analysis for public education, nonprofit organizations and foundations. She holds a Master of Public Policy from UCLA's Luskin School of Public Affairs, a BA in Political Science from American University and is set to complete her Executive Coaching certification with the Berkeley Executive Coaching Institute in October 2024. A skilled facilitator, she excels in strategic planning, design thinking workshops, and community engagement.

John Harrington leverages his extensive expertise in Business Strategy, Change Management, Process Improvement, and Technology Integration to drive public sector innovation. A people-first problem solver, John has delivered strategy and technology solutions across various industries, including Technology, Healthcare, Retail, Non-Profit, Logistics, and the Public Sector. He adopts a holistic, systems-wide approach to enhancing operational and team effectiveness, focusing on the intersection of people and processes. Known for his ability to quickly integrate into existing teams as both an executor and advisor, John identifies gaps and delivers creative solutions amidst ambiguity. John’s diverse professional background spans multiple roles and industries. He began his career in radio as a Morning Show Producer for Sacramento's MIX 96.1 before transitioning to Business Technology. As a Business Consultant, he has addressed a wide range of business challenges. Notable achievements include driving best Change Management practices for Salesforce Inc., directing the rollout of the Data Management Policy for Albertsons (Safeway) Companies, and facilitating strategy workshops and related planning for California public agencies such as the California Department of Public Health and California Health & Human Services Agency. John holds a Bachelor of Science in Managerial Economics & Technology Management from the University of California, Davis. He is also certified as a ScrumMaster, Product Owner, AWS Cloud Practitioner, and Google Project Manager.

Ratna Amin is a process designer and facilitator who works with groups and teams tackling new initiatives and complex problems, with a focus on the public and civic sectors. She has facilitation expertise in deep participatory methods, design strategy, visual meetings, and team performance. Ratna has 20 years of experience in public services, city/regional planning, and civic innovation, with a history of addressing significant societal issues like transit governance and investment with diverse stakeholders across government, business and civic sectors. Ratna recently led major organizational strategies alongside executive leaders at the city of Oakland, Caltrain, Ansarada; she also has chaired the boards of TransitCenter and the Oakland Fund for Public Innovation. Before her advisory work, she was a principal at Deutsche Bahn Engineering and Consulting USA and also transportation policy director at SPUR, the Bay Area’s leading urban policy organization, and chief of staff to the Oakland City Council president. Ratna has a master’s degree in City and Regional Planning and Transportation Engineering from the University of California, Berkeley, and a bachelor’s degree in Computer Science and Engineering from the University of Pennsylvania. She is an alumnus of the San Francisco Coro Fellows Program in Public Affairs and of Teach for America.

Chanda Ikeda is a strategic executive-level professional with over 15 years of experience in finance, technology, non-profit, and human resources. Most recently, Chanda served as Director of Human Resources for the City Administrator’s Office - City and County of San Francisco. In this capacity she oversaw the recruitment and hiring, employee labor relations, training and organizational development, environmental health and safety, and payroll for 2,600+ employees supporting 26 departments and programs under the City Administrator’s Office including the Department of Animal Care and Control, Department of Technology and San Francisco Public Works. As a key member of the City Administrator’s leadership team, Chanda led and supported a number of high-priority department initiatives including the creation of racial equity work and the development of the department’s first Racial Equity Plan, COVID-19 response and recovery including health and safety risk mitigation at city facilities, labor relations and staffing plans for the opening of the City’s Permit Center, as well as a number of staff reorganization projects involving multiple departments. All of these efforts required the coordination and alignment of multiple stakeholders with differing priorities to successfully meet the needs of our clients and the organization.

Patrick Dover is a seasoned analyst with three-plus years of experience. Patrick has strong experience working with state government entities in a consulting and contracting role, focusing on policy and procedure development, stakeholder engagement, healthcare, and process improvement. Most recently he worked as a business analyst, policy analyst, and people operations specialist. He has extensive experience writing technical documents including, RFIs, RFPs, contracts, policy guidance letters, and policy position letters. Patrick has been responsible for providing policy recommendations to senior management for up to $500m. Additionally, he has worked directly with internal and external stakeholders to develop statewide procedural standards. He has experience working with local and state governments and understands their processes. Patrick has spearheaded small group projects including onboarding, process improvement, and hiring process improvement. He has worked as a temporary manager. Patrick is a collaborative worker with significant experience in policy, healthcare, and process improvement with a strong commitment to excellence and integrity. Patrick holds a BA in Advocacy & Social Change from Loyola University Chicago.